Q. What types of survey does Castles Surveyors undertake?

A. We carry out full Building Surveys and the less detailed Home Buyers Reports. If required we will also do pre-sale surveys for vendors.

Q. What is the difference between a Building Survey and a Home Buyer's Report?

A. A Building Survey is a thorough inspection of the property followed by a detailed report. A Home Buyer's Report is an ‘economy package’, i.e. a comprehensive but less thorough inspection and a briefer ‘pro forma’ report.

Q. Are your surveyors members of the Royal Institution of Chartered Surveyors?

A. Yes, all of our surveyors are qualified and are either FRICS or MRICS

Q. How long will I have to wait for my survey report?

A. For mortgage valuations carried out for a bank or building survey we will endeavour to send the completed report within 3 working days. If you have requested a Homebuyer Report or Building Survey the report will be sent to you within 5 working days.

Q. If I have any questions after reading my survey report will it be possible to speak with the surveyor?

A. Our surveyor will be pleased to discuss any area of the report which you may be unsure of.

Q. Do you have a Complaints Procedure should I be dissatisfied?

A. Castles Surveyors has a complaints procedure which is compliant with the RICS Standard. Should you have reason to complain you would need to bring the matter to our attention so that we can discuss it with you.

Q. Are the surveyors insured?

A. All Castles surveyors are covered by the firms professional indemnity insurance, as required by the RICS.